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Park Rules

PDF COPY OF OUR PARK RULES

Park Rules & Policies

Updated: 15/09/2025

 

Cancellation Policy

  • No refunds within 5 days of arrival.
  • No refunds or discounts for bad weather, late arrivals, or early departures.
  • The site is not liable for refunds in the event of force majeure.
  • Bookings cannot be amended within 5 days of arrival.
  • Please give as much notice as possible if you need to cancel or amend a booking so others may book.
  • Holiday insurance is recommended to cover cancellations, property, and injury.

Check-In & Check-Out

  • Camping & Touring: Arrival from 1pm – 8pm, Departure by 12 noon.
  • On-Site Accommodation: Arrival from 1pm – 8pm, Departure by 12 noon.
  • Early Check-In: From 11am at £5 per person.
  • Late Check-Out: Until 4pm at £5 per person.
  • Late arrivals must notify the park as soon as possible.
  • Bookings are held for 24 hours; after this, management may re-let your pitch/unit.

Admission

  • All guests must register at reception on arrival.
  • Overnight guests must present ID and sign registration forms.
  • Overnight guests must be 21 or older.
  • Children are not permitted on site.

General Rules

  • Bookings are nominative and non-transferable.
  • Discount cards and gift vouchers cannot be applied to Pitchup.com bookings.
  • In the event of a complaint, please speak to reception immediately. Complaints raised after departure cannot be resolved.
  • Quiet hours: 10pm – 8am:
    • Radios, TVs, and music must be kept at low volume.
    • Car doors/boots must be closed quietly.
  • Management reserves the right to deny access or terminate a stay if guest behaviour is unsuitable. No refunds will be offered.
  • The park and facilities are used at guests’ own risk.
  • The site is not liable for injury, accidents, property damage, or refunds in the event of force majeure.

Dogs

  • Up to two dogs per booking (unless agreed in advance).
  • Dogs are not allowed in accommodation units.
  • Dogs are not allowed within the toilet/shower block, laundry room, pot wash area or park shop.
  • Dogs Must be: Kept on a lead at all times, supervised and not left unattended and be tattooed or microchipped.
  • Owners must clean up after their dogs (bins provided).
  • The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).
  • The park may refuse entry or cancel bookings if guidelines are not followed.

Fires, Barbecues & Safety

  • Allowed: Non-disposable barbecues, fire pits, and similar equipment if kept off the ground.
  • Not allowed: Any disposable BBQs, any BBQs and open fires not off the ground.
  • Fires, BBQs, or fire pits may be prohibited during dry, windy, or hot conditions.
  • All barbecues and fire pits must be attended by an adult.
  • No firearms are permitted.

Hired Accommodation

  • Guests must bring their own duvets, pillows, sheets, and towels.
  • Accommodation requires a £50 damage/cleanliness deposit hold before arrival.
  • Released within 24 hours of departure after inspection, provided no damage or losses are found.
  • No naked flames are permitted inside units.
  • No smoking is permitted inside hired accommodation.

Occupancy

  • Not permitted: 3+ units travelling together via Pitchup.com.
  • Not permitted: Groups of 6+ adults (except couples and immediate family).
  • Not permitted: Hen/stag parties.

Visitors

  • Visitors must register at reception.
  • Admission is at management’s discretion.
  • Guests are responsible for visitor behaviour and any damages caused.

Facilities

  • Dishwashing: Use designated sinks only.
  • Laundry: Washing machine and tumble dryer available.
  • Water & Waste: Drinking water taps are provided throughout the park and wastewater and chemical toilet disposal points are available (closed 10pm–8am).
  • Please treat our toilet/shower block, laundry facilities, shop and other facilities with respect.
  • No smoking is allowed within any park facilities (toilet/shower block, pot wash area, etc).

Pitches & Extras

  • Guests must pitch units as directed by staff for safety and compliance.
  • Standard pitch includes caravan/motorhome and 1 car.
  • Pitches are sized for a caravan and 8ft awning; larger awnings must be arranged in advance.

Extras (per night):

  • Pup tent: £10
  • Electric Hookup: £4
  • Additional Adults: £6
  • Awning / Gazebo / Event tent: £4
  • Additional Cars: £5

Additional Notes

  • Late-night arrivals (after 10pm) must use the overspill car park.
  • Electricity supply: 16 amps, 240V, suitable for low-wattage camping appliances only.
  • The park reserves the right to reallocate pitches if requests cannot be met.
  • Season: Last Friday of March – First Friday of October each year.
  • The park is for holiday use only; residential use is strictly prohibited.
  • No permanent washing lines are allowed.